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Frequently Asked Questions

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General Matters

When is TLC officially opening its doors?
We’re excited to announce that we are now open and accepting registrations.
What are your hours of operation?
We are open from 7:00am to 6:00pm, Monday to Friday.
Do you offer part-time or half-day programs?
Unfortunately, we don't offer part-time care and currently don't have plans to offer it in the near future.
What is the age range of the children in your care?
From 3 months to 5 years old, we welcome little ones until they’re ready to begin school.
Do you incorporate anti-racist and diversity teachings into your curriculum?
Toronto is one of the most multicultural cities in the world — and this is reflected in our diverse selection of books, toys and more. At TLC, we celebrate difference and diversity by exposing children to important topics (e.g, skin colour, racism, etc.) via age-appropriate conversations and activities.

Pricing

What is the monthly tuition?
Our pricing is in line with other high-end childcare facilities in Toronto and vary based on the age of your child. Please reach out to learn more.
Do you offer subsidized care?
We are a privately-owned business and not able to offer subsidized care.

Staff

What are your educators' qualifications

Our staff is just the right ratio of Early Childhood Educators (ECEs), Early Childhood Assistants (ECAs), specialists and assistants. All teaching staff is trained in TLC’s Whole Child Approach Curriculum and in early childhood behaviour. We also provide ongoing professional development opportunities.

Moreover, everyone is required to undergo First Aid certification, which includes hands-on training in CPR, EpiPen use, and techniques for responding to a variety of emergency situations.

What are your methods of discipline?

First things first, let’s look at the origins of this historically misunderstood term. The word “discipline” comes from the Latin word, disciplina, which means “to instruct or teach” — not to punish.

With this in mind, our staff and educators use more challenging moments as learning opportunities. We work through each issue in a kind, patient and caring way, and we never use discipline methods that will undermine a child’s self-worth. “Bad” is a bad word in our classrooms. So even the most challenging child is met with connection, positive reinforcement, and a whole lot of TLC.

A final thought: emotional intelligence is part of TLC’s curriculum, and is often taught through modelling. This includes how we handle more difficult behaviours or incidents.

Parents & Guardians

How do you communicate with families, and how often?

We believe in open communication with families, which is why we make daily contact via a specialized mobile app. We use the app to keep families informed with frequent updates, real-time photos, and stories about each child.

In that same manner, our staff will always take the time to greet and chat with families in the mornings, and will be more than happy to talk about a child’s day at pick-up time.

In a big city like Toronto, you might be pleasantly surprised to discover you’ve finally found your village — at TLC, where everybody knows your name…

How can I get more involved?

One of our mottos is “parents as partners.” We’d love for you to get involved, which is why we’ve created a number of opportunities for you to do just that. Be sure to ask us about:

  • volunteer placements
  • program-related, knowledge-building opportunities
  • workshops for families
  • parent/guardian socials
  • tools for families experiencing barriers and challenges

Please note that all volunteers must complete an official background check. Moreover, current COVID-19 restrictions limit in-person placement opportunities.

Safety

What does security look like at TLC?
One thing’s for certain: There’s no stranger danger at TLC! Those who aren’t meant to be on campus simply aren’t getting in. All entrance ways are accessed by fob only — each one with differing permissions (e.g., our director’s fob gives her access to all rooms, whereas a parent has access to the front door only). We also have more than 30 cameras throughout the facilities (so that you can see what your kiddo is up to from the office), multiple fire exits (including a ramp to roll babies out in a crib), and a state-of-the-art alarm system. Plus, we’re conveniently located across the street from a fire station.
What 'safe sleep' policies do you have in place for infants?

Babies under 12 months will be placed on their backs* to sleep, as per Health Canada recommendations. For this age group, parents will be asked to provide a sleep sack or sleepwear that is warm enough to be worn on its own. Babies under 18 months will be assigned their own crib, and only light, breathable blankets will be used for those over 12 months. For safety reasons, no crib bumpers or pillows will be allowed in the crib while a baby sleeps. Staff will conduct frequent direct visual checks of each sleeping child to look for signs of distress or unusual behaviours.

Exceptions will be made in cases where a written doctor’s note is provided, or in cases where a baby is accustomed to rolling onto their tummy at home.

If my baby is having trouble falling asleep on his/her own, will they be left to cry?
At TLC, we never leave babies to cry. Our caring staff provide little ones with the comfort they need to help them fall asleep (e.g., back rubs, bottle-feeding, cuddles, lullabies, white noise, etc.).
Can you accomodate food allergies?

Absolutely! TLC offers a nut-free* environment, but we are happy to consider banning other allergens from specific classrooms at a parent’s request. We work with our allergy-aware caterer to ensure that your child’s snacks and meals are free of their particular allergens.

* we do not allow peanuts or tree nuts on the premises.

What plan do you have in place in the event of an anaphylactic reaction?
Our director meets with families one-on-one to discuss their child’s allergies and come up with an Emergency Response plan together. This plan will be customized to your child’s unique needs, and will include a list of their allergies, detailed instructions on how to treat minor symptoms, and steps to take in the event of an anaphylactic reaction. All TLC staff receive EpiPen refresher training on a bi-annual basis.

Health & Development

My child is unwell. Do I need to keep them home?

The unfortunate truth is that your child will likely catch a cold several times throughout the year. While the common cold can be uncomfortable for your child, it has an important job: to build up your child’s immune system. Children who are exhibiting signs of the common cold need not stay home. That said, if your child has any of the following symptoms, please do not bring them into the centre until 24 hours have passed without any signs of illness.

  • vomiting twice or more within a 24-hour period
  • head lice or ‘nits’
  • unexplained rash or skin eruption
  • 3 or more loose or watery stools (i.e., diarrhea) in a 24-hour period
  • a fever of 100 degrees F or 37.7 C, or higher
  • hacking cough or severe congestion
  • a cold that hinders the child’s day-to-day functioning
  • sore throat or earache that hinders the child’s day-to-day functioning
  • any apparent discharge from eyes/ears
  • swollen neck glands
  • any other behaviour that seems out of the ordinary and which might indicate
  • illness, including lethargy, unusual crankiness or irritability, or refusal to eat or drink
  • any symptoms of COVID-19 (scroll down to this section for more detailed information)
What do you do if my child becomes sick while in your care?

If your child is exhibiting any of the symptoms listed above, our director will call the contact number provided, and you will be asked to come and collect your child right away.

For children who require prescription or over-the-counter medication and whose parents have completed an Authorization for Medication Administration form, staff will administer the medication as indicated.

In the event of a serious illness or injury, staff will call 911 followed by the emergency contact number parents/guardians have provided.

What happens if my baby/child is having trouble adapting?

When a baby or small child first begins daycare, it’s not uncommon that they will find the transition difficult. The time it takes for a little one to adapt can range from 1 day to 1 month or more. If your child is finding this change particularly difficult, we will work with both you and your child to figure out what is and isn’t working, and try something new until they feel secure, confident and happy.

Change is hard! But rest assured that your child is in very good hands. Everything we do is with tender loving care.

My preschooler is not potty-trained. Will this be a problem?
Not to worry, this is just another part of learning. Our staff will do what we can to help your child achieve this next big milestone. They’ll be wearing ‘big kid’ underpants in no time!

Food & Exercise

Does TLC provide meals and snacks?
Yes! We’ve partnered with the GTA’s “Nutritional Dream Team,” Real Food for Real Kids, to provide littles ones with healthy, nutritious options throughout the day. Your little one will receive a morning and afternoon snack that is loaded with nutrients to keep them going between meals. For lunch, they’ll enjoy a rotating menu that’s been approved by a third-party Registered Dietitian. Snacks and meals are guaranteed to be peanut and tree nut free.
What kind of food will be served?
Your children will only be served whole foods with real ingredients. Snacks may include “Super Smoothies” (a blend of yogurt mixed with fruits & veggies), or ‘make your own’ pizza pitas. Lunch will consist of locally sourced proteins paired with whole grains, and a side of fruit and vegetables.
How long do the children spend outdoors each day?
At TLC, we aim for at least 2 hours of outdoor time each day. In the event of inclement weather, outdoor activities will be moved inside.
What sort of physical activities do you offer the children?

We offer a variety of age-appropriate activities for all babies and children in our care. Infants will be given ample opportunity to move freely to encourage safe exploration and help in the development of their gross motor skills.

Baby Yoga is enjoyed by infants and toddlers alike — while toddlers and preschoolers will participate in community walks, dance, gymnastic, simple sports, and non-competitive games.

COVID-19

What are you doing to limit the spread of COVID-19 among staff and children?

TLC is following Toronto Public Health recommendations (and beyond!) to ensure everyone’s safety in the midst of this ‘new normal.’ In addition to implementing designated drop-off and pick-ups areas, daily COVID-19 screenings, enhanced food safety practices, and social distancing measures, we have employed a full-time cleaner that will be sanitizing behind the scenes (both day and night) to ensure all toys, surfaces, dishware, furniture, etc. is regularly disinfected during these unprecedented times. To reduce the risk of contracting the disease, TLC staff are not permitted to work in other childcare settings at this time.

Note that children and staff who have been exposed to a confirmed case of COVID-19 must not enter the campus for 14 days. It is highly recommended that these individuals get tested even if they are asymptomatic.

Will educators be wearing masks and/or PPE while caring for the children?

As mandated by Toronto Public Health, all staff will wear a medical mask while inside the premises. Masks will also be worn outside when physical distancing cannot be maintained.

How are small children expected to physically distance from educators and other children?
We understand that this is a challenging situation for little ones. Our staff will make every effort to ensure children are remaining at a safe distance while still experiencing the social interaction that is so necessary for their mental well-being and emotional growth.
How will TLC handle a suspected outbreak?

In the event of a suspected outbreak, there are a number of Toronto Public Health-recommended steps that TLC staff will be taking.

  1. If a child is exhibiting symptoms of COVID-19, they will be moved to a designated room, remain separated from other children, and be supervised (from a distance).
  2. Parents/guardians will be notified, and will be required to collect their child immediately.
  3. Staff and children with symptoms of COVID-19 must self-isolate at home, attend an assessment centre for testing, and can only return to campus after a 14-day period and once their test comes back negative.
  4. All surfaces, toys and areas the child or staff member may have come into contact with will be thoroughly disinfected by our on-staff cleaner.
  5. In cases where a test is positive, it is imperative that parents/guardians share this information with TLC’s director so that additional precautionary steps can be taken to minimize the risk of an outbreak.
  6. Our director will inform parents/guardians in the event that a child or staff member at TLC tests positive for COVID-19.
  7. All cases and/or outbreaks will be reported to Toronto Public Health.
What do I do if my child has a fever?
Please note that your child must remain home in the event of a fever. It is imperative that parents/guardians report a fever (or any symptoms of COVID-19) to our director. We also recommend calling your family doctor or Telehealth Ontario to discuss next steps and testing.
What are the other symptoms of COVID-19?

Toronto Public Health lists the following as possible symptoms of COVID-19:

  • fever/feverish
  • new onset of cough
  • worsening chronic cough
  • shortness of breath
  • difficulty breathing
  • sore throat
  • difficulty swallowing
  • decrease or loss of sense of taste or smell
  • chills
  • headaches
  • unexplained fatigue/malaise/muscle aches
  • nausea/vomiting
  • diarrhea
  • abdominal pain
  • pink eye (conjunctivitis)
  • runny nose/nasal congestion without other known cause
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